Quality Assurance Framework (QAF)

 

 

Destiny Support is committed to the following key objectives based on the Quality Assurance Framework (QAF)

and processes place users’ views at the centre:

Needs and risk assessment
Assessments of needs and risks are carried out for all service users.

Support Planning
Service users have an up-to-date support plan in place.

Security, health and safety
The security, health and safety of all individual service users and staff are protected.

Protection from abuse
The right of service users to be protected from abuse is safeguarded.

Fair access, diversity and inclusion
There is a commitment to the values of diversity and inclusion and to practice of equal opportunity (including accessibility in its widest sense) and the needs of black and minority ethnic service users are appropriately met.

Complaints
Service Users and other stakeholders are made aware of complaints procedures and how to use them.